Butler, NJ

I rarely leave negative reviews, but my recent experience deserves to be shared. After body damage involving my 2014 BMW, I turned to State Farm—expecting timely communication and customer advocacy. Instead, I was left covering $250 in rental car fees because State Farm took an extra week to decline a claim on a damaged external mirror they knew about on day one. After the other repairs were already done, my vehicle sat idle at the body shop the an extra week, and I was left footing the additional bill for the rental car. When I brought up my concerns, the agent made it clear—“It’s not my job to deal with claims.” Worse, he raised his voice at me for being frustrated, even though he is the public face of the company and the reason I signed up with State Farm in the first place. I understand that agents may not control every step of the claims process. But what’s the point of having an agent if they don’t advocate for their clients or even acknowledge when things go wrong? This experience has seriously shaken my confidence in State Farm—not just as an insurance provider, but as a service organization that’s supposed to be there when it matters most.

Derek Vannelli and the staff are wonderful, professional and knowledgeable. I highly recommend them!

we have been dealing with Derek and his team for many years now. His customer service matches to no other, they’re amazing!! No matter what I need him from the smallest or biggest thing he has always right there to help me And with a smile. Thank you, Derek for all you do.

I just switched from my old insurance to State Farm and I’m glad to say that I’m more than satisfied with the amazing customer service and efficiency of Marta Pineda and the rest of the Derek team. The switch was a quick, smooth process that had me in and out the door in very little time.

I am very grateful to Miss Martha for helping me. She is very knowledgeable and explains in great detail. Thank you very much.